Terms and conditions of use

1. General Conditions

The present General Conditions of Sale detailed below (here referred to as "General Conditions") determine the contractual relations between every user customer of the Grupo Belle website (here referred to as "user") and the Grupo Belle commercial standart whose store has the NIF 513598260 and is located on the Rua 7 Lote 53A, Zona Industrial Varziela, Vila do Conde, Portugal.

The General Terms and Conditions of Sale are the only ones to be applicable and supersede all other conditions except prior written agreement. The Grupo Belle may occasionally modify certain provisions of its general conditions, and it must also be re-read every visit on the site (here called "Site"). We consider that when the order is validated, the customer is automatically accepting our general sales conditions.

Connecting to the site, the customer undertakes to respect the General Conditions as well as the Conditions of Use.

The Grupo Belle does not authorize the reproduction of photographs, whether on the website and/or social networks, without the consent of the same.

No change and/or editing is allowed in the photograph.

In case of using our photo without logo you will have to mention the source of the published photo.

The authorization is valid for 6 months.

All images and content on this website are the property of Grupo Belle. You may not copy or use any content from this site for any purpose without permission from this site.

Applicable Law

The Terms and Conditions of this website are based on Portuguese Law, and any situation of Litigation will be resolved in the Portuguese Courts.

2. Exchanges and Returns

All products are valid for 14 days after shipment, to make changes if it is manufacturing defect.

We only trade the same product or we opt for a credit note to cash in a next purchase.

The repair of the product, in steel and semi precious, covers manufacturing defects within 60 days. Repair costs are free for the customer.

Jewelry products (except those mentioned above) are not valid.

It must keep and present, when the product is exchanged, the invoice/receipt of the purchase and must keep the product in order to be able to return it under the appropriate conditions of use, including the label, not exceeding the handling which is customarily permitted in a store, intact and in the original packaging.

If you modify the product and/ or remove the pending GB of the carabiner, it will be validated as a used product and we do not exchange and/or return.

Used products do not exchange and/or return.

Grupo Belle accepts repairs of out-of-warranty items at a cost of €2 and adds the value of the accessories (in charge of the customer).

Shipping charges for exchanges and/or returns of items are supported by the customer.

We don’t accept returns if it’s not a manufacturing defect.

The Grupo Belle is not responsible in case the order is delivered to someone other than the customer.

In case of loss we recommend that you contact the DHL carrier.

3. Cancellation and Devolution of Orders

Cancellation and/or return of orders is handled on a case-by-case basis. You must make the request through +351 925447775 and/ or via email to grupobelle@gmail.com until 14 days after placing an order.

Whenever possible the return will be made through the same method of payment, but if it is not possible, the customer must present the NIB to make the return by bank transfer.

The order will have to be sent to the Grupo Belle in the same conditions that we send to the customer.

4. Order on the site grupobelle.com. The minimum purchase on the site is 100€.

To place an order on the website we offer two modes:

  • Via INTERNET, by: www.grupobelle.com 24h/7 days
  • Via TELEPHONE, by n°: 252 624 335
  • The customer will receive, by e-mail, the confirmation of the order made.

5. Disponibility

Grupo Belle respects the deadlines of an order as long as stock is available.

In case one of the ordered products is not available in stock, we will contact the customer by email or telephone. However, if one of the ordered products is unavailable to send the available products.

6. Litigation and Responsability

For the resolution of any dispute arising out of the interpretation or execution of these General Conditions, the court of the place of domicile of the client shall have jurisdiction. However, in the case of an action to be brought by the client, the client may choose between the court of his domicile.

Grupo Belle shall not be liable for delays or non-conformities due to force majeure, disruption, total or partial strike, postal services and means of transport or communication, flooding, fire or war. The Grupo Belle is not responsible for any indirect damage, loss of exploitation, loss of benefit, loss of opportunity, damage or fees that may arise from the purchase of any product displayed on the website.

In cases of free Contract Resolution, the return costs are borne by the consumer, as stipulated in paragraph 2 of article 13 of Decree-Law n.º 24/2014, of February 14.

7. Privacy Policy

The company Grupo Belle with the NIF 513598260 with the address Rua 7 Lote 53A, Zona Industrial da Varziela, Vila do Conde, Portugal respects your right to privacy. The information that the customer communicates on our Site is essential for the treatment of the order and the establishment of invoices, without this information, the order will be automatically canceled. By writing on our Site, the customer undertakes to provide us with truthful and truthful information. The communication of false information is contrary to these general conditions, as well as to the conditions of use that appear on our Site.

Grupo Belle is authorized to communicate and/or disseminate the data made available and entered by customers. Such data shall be processed computerised.

The customer has the permanent right to access and rectify all data concerning him, according to the European texts and the laws in force. The customer may at any time request confirmation of the existence with the Grupo Belle of the personal data themselves, and also modify them. Promotional emails (emails) with novelties, liquidations, exclusivities, good business, etc, will be sent to customers.

The customer may reject emails from us at any time by modifying this information in their account.

Grupo Belle is the sole holder of customer information. Only the Grupo Belle and its contractual partners may send information within the framework of accurate and timely promotional operations. These partners have been specially chosen by the Belle Group and are recognized for the quality of their products and services.

At Grupo Belle, we care about your safety and make every effort to protect the privacy of your personal information. The Grupo Belle is committed to ensuring that your privacy is protected. We guarantee that all requests you make on our website are safe, as we use designated security measures for this purpose. Gupo Belle operates in accordance with the principles described in the policy of Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) and the applicable data protection legislation, in all personal data processing activities that are your responsibility.

8. Prices and Specifications

The prices and specifications of the products contained in this website are subject to change without notice. The Grupo Belle undertakes to comply with all existing legislation on distance selling and e-commerce, in particular Decree-Law 143/2001.

The prices of the products on the site are without iva.

9. Shipping Costs

The values of the shipping costs depend on the weight and the delivery address. After sending the order and approval of the order these values are communicated to the customer.